PERA LOAN Privacy Policy

1. Policy Overview

PERA LOAN ("we", "our", or "us") is a financial service operated by PERA LOAN 7 LENDING CORP., a duly registered corporation under the laws of the Philippines. Our company is committed to providing reliable and accessible financial solutions to our users while adhering to the highest standards of regulatory compliance and ethical conduct.

We are registered with the Securities and Exchange Commission (SEC) of the Philippines, with the following credentials:

These registrations ensure that our operations are subject to strict oversight and regulation, providing our users with the assurance that our services are conducted in a transparent, fair, and lawful manner.

As a regulated financial institution, we prioritize the protection of our users' interests. Our services are designed to offer secure, efficient, and user-friendly loan solutions, while our internal processes are built to comply with all relevant laws and regulations. We are dedicated to maintaining the confidentiality and security of your personal and financial information, and we continuously strive to enhance our services to meet the evolving needs of our users.

We are committed to protecting your personal data in compliance with:

2. Information We Collect

To ensure the accuracy of your loan application and to comply with regulatory requirements, we collect the following personal identification information:

2.1 Personal Identification

(1) Full legal name: We require your full legal name to verify your identity and ensure that all records are accurate.

(2) Government ID details (type, number): We collect details of your government-issued identification (type and number) to confirm your identity and prevent fraud.

(3) Biographical data (birthdate, age, gender): This includes your birthdate, age, and gender. This information helps us comply with regulatory requirements and tailor our services to your needs.

(4) Civil status, education: We may also collect information about your marital status and educational background to better understand your financial profile.

(5) Current addresses: We need your current residential address to verify your location and ensure that our services are available in your area.

2.2 Financial Information

To assess your creditworthiness and determine your eligibility for loan products, we collect the following financial information:

(1) Bank account/e-wallet details: We require your bank account or e-wallet details to process loan disbursements and repayments.

(2) Employment records (employer, position, income): This includes information about your employer, job position, and income. This data helps us evaluate your ability to repay the loan.

(3) Existing loan obligations: We may review any existing loan obligations you have to ensure that you can manage additional debt.

2.3 Device & Technical Data

To enhance the security and functionality of our services, we collect the following device and technical data:

(1) Device specifications (model, OS version): We collect information about your device, including the model and operating system version. This helps us optimize our app for your device and ensure compatibility.

(2) Network information (IP address, carrier): We collect your IP address and carrier information to monitor network activity and prevent fraud.

2.4 Permission-Based Data

We may request certain permissions on your device to provide you with a seamless and secure experience. The following table outlines the permissions we request, their purposes, and how we use the data:

Permission -- Purpose -- Data Usage

Camera/Album -- ID/document scanning -- Immediate processing only

3. Data Protection Measures

We at PERA LOAN take the protection of your personal and financial information very seriously. To ensure the highest level of security and privacy, we have implemented the following measures:

We implement:

(1) 256-bit SSL encryption for all transmissions: All data transmissions between your device and our servers are encrypted using 256-bit SSL (Secure Sockets Layer) technology. This ensures that your information remains confidential and secure during transit.

(2) Regular SEC compliance audits: As a registered financial institution, we undergo periodic audits by the Securities and Exchange Commission (SEC) to ensure full compliance with all applicable laws and regulations. This helps us maintain the highest standards of operational integrity.

(3) Strict internal access controls: Access to your personal and financial information is restricted to authorized personnel only. We implement strict access controls and monitoring systems to prevent unauthorized access or misuse of your data.

(4) Data minimization principles: We adhere to the principle of data minimization, collecting only the information necessary to provide our services and fulfill our regulatory obligations. We do not collect or store any additional data beyond what is required.

4. User Rights

We respect your rights as a user and provide you with the following options to manage your data:

Access and Correction

(1) Request Access to Your Data: You have the right to request access to the personal information we hold about you. This allows you to review and understand what data we have collected.

(2) Correct Inaccuracies: If you find any inaccuracies in the information we hold, you can request corrections. We will promptly address your request to ensure that your data remains accurate and up-to-date.

Consent and Withdrawal

(1) Withdraw Consent: You have the right to withdraw your consent for the processing of your personal information at any time. To do so, please send an email to [jobelleeramos@peraloan7.com]. We will take appropriate steps to stop processing your data in accordance with your request.

(2) File Complaints: If you have any concerns or complaints regarding the handling of your personal information, you have the right to file a complaint with the National Privacy Commission. We encourage you to contact us first so that we can address your concerns directly and take any necessary corrective actions.

5. Purposes of Personal Information Collection

We collect and process your personal information for the following legitimate business purposes:

5.1 Credit Assessment & Service Eligibility

To evaluate your qualification for our financial products, we may:

(1) Conduct creditworthiness evaluations

(2) Perform necessary background checks (including credit scoring)

(3) Analyze your financial profile

(4) Share relevant data with authorized third-party partners only for application processing purposes

5.2 Customer Support & Service Improvement

To enhance your experience, we use your information to:

(1) Resolve technical issues with the App

(2) Address account-related inquiries

(3) Provide personalized assistance

(4) Optimize our services based on user feedback

5.3 Communication & Account Management

We may contact you to:

(1) Send important account updates and payment reminders

(2) Notify you about transaction status

(3) Respond to your complaints or disputes

(4) Share promotional offers (with your consent)

(5) Deliver customer satisfaction surveys

6. Your Data Rights & Controls

6.1 Access & Correction

You have the right to view and update your personal information through the following means:

(1) Through your account dashboard

(2) By contacting Customer Support at [email/phone]

6.2 Account Deletion

You have the right to request the deletion of your account. However, please note that there may be certain retention exceptions due to legal or regulatory requirements:

Retention exceptions:

(1) Legal/regulatory compliance: We may be required to retain certain records to comply with legal and regulatory obligations, such as SEC record-keeping requirements.

(2) Ongoing dispute resolution: If there is an ongoing dispute or unresolved issue related to your account, we may need to retain your information until the matter is fully resolved.

(3) Fraud prevention records: In cases where your account is linked to any fraud prevention efforts, we may need to retain relevant information to protect our users and maintain the integrity of our services.

6.3 Selective Disclosure

You have the right to withhold non-mandatory information. However, please be aware that certain service limitations may apply if:

(1) Identity verification is incomplete: We require certain personal information to verify your identity. If this information is incomplete, we may not be able to fully process your loan application or provide certain services.

(2) Credit assessment data is insufficient: Accurate and complete financial information is necessary for us to assess your creditworthiness. If the data provided is insufficient, it may impact your eligibility for loan products.

7.Third-Party Data Disclosure

7.1 Credit Assessment and Loan Processing

To ensure a comprehensive evaluation of your creditworthiness and to facilitate a smooth loan application process, we may share specific personal and financial information with credit bureaus and partner financial institutions. This sharing of information is essential for verifying your credit history, assessing your ability to repay the loan, and determining the terms of your loan offer. The information shared may include, but is not limited to, your full legal name, government ID details, employment records, existing loan obligations, and other relevant financial data.

7.2 Collaboration with Third-Party Service Providers

We work with third-party companies to enhance the functionality and efficiency of our services. These third-party service providers may assist us with tasks such as technical support, payment processing, data storage, and customer service. To ensure the security and privacy of your information, these companies are required to adhere to strict confidentiality agreements. They are only permitted to use your data to perform the specific services they have been contracted for and are prohibited from using it for any other purpose. We carefully select our third-party partners based on their commitment to data protection and their ability to meet high standards of security and privacy.

8. Data Security and Compliance

At PERA LOAN, we prioritize the protection of your personal information and data. We have implemented robust security measures to ensure that your data remains secure and confidential. These measures are designed to mitigate risks associated with unauthorized access, collection, use, disclosure, copying, alteration, disposal, or any other potential threats. Our commitment to data security is unwavering, and we continuously strive to enhance our security protocols to stay ahead of emerging threats.

Security Measures

(1) Encryption: We use advanced encryption technologies, such as 256-bit SSL encryption, to protect data during transmission and storage.

(2) Access Controls: Access to your personal and financial information is strictly limited to authorized personnel who require it to perform their duties. We implement multi-factor authentication and strict access protocols to prevent unauthorized access.

(3) Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security gaps.

(4) Data Minimization: We adhere to the principle of data minimization, collecting only the information necessary to provide our services and fulfill our regulatory obligations.

(5) Employee Training: Our employees receive ongoing training on data protection best practices and are required to follow strict guidelines to ensure the security of your information.

Compliance with Data Protection Laws

Our security practices are fully compliant with current data protection laws and regulations, including those enforced by the Securities and Exchange Commission (SEC) and the National Privacy Commission. We also adhere strictly to the terms outlined in this Privacy Policy.

Transparency and Accountability

We are committed to being transparent about our data security practices and maintaining accountability. If you have any questions or concerns regarding our security measures or compliance with data protection laws, please do not hesitate to contact our customer support team at [jobelleeramos@peraloan7.com]. We are here to assist you and ensure that your data remains secure.

9. Policy Amendments

9.1 Modification Process

We may revise this Policy to reflect:

(1) Changes in regulatory requirements

(2) New service features or technologies

(3) Industry security standard updates

9.2 User Notification

When material changes occur, we will:

(1) Post the updated Policy in our App with a prominent change log

(2) Update the effective date at the top of this document

(3) Provide in-app notifications for significant amendments

9.3 Continued Use as Consent

Your ongoing use of our services after updates constitutes:

(1) Acknowledgement of the modified Policy

(2) Acceptance of the revised terms (unless you contact us to object)

10.Contact Us

10.1 Email: jobelleeramos@peraloan7.com

10.2 Address: 1606-A East Tower, Philippine Stock Exchange Center, Exchange Road Ortigas Center, San Antonio, Pasig, Metro Manila, 1605 Philippines